Refund policy

RETURN & REFUND POLICY

We have a 14-day return policy. You have 14 days after receiving your order to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the item must be unused, unopened, in its original condition, and in its original packaging. Proof of purchase is required.

Due to hygiene and safety reasons, opened or used beauty products cannot be returned.

To request a return, please contact us through our store’s Contact page before sending any item back. Returns sent without prior authorization will not be accepted. If your return is approved, we will provide instructions and the return address.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos. We will review the issue and provide a replacement or refund when appropriate.

CANCELLATIONS

Orders may be canceled only before they have been shipped. Once an order has shipped, it must follow the return process described above.

EXCHANGES

We do not offer direct exchanges. The fastest way to receive a different item is to return the eligible item and place a new order after the return is approved.

REFUNDS

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us through our store’s Contact us page.